Changed your mind or provided the wrong address at checkout? Don’t worry, we’ve all been there.

As long as your order hasn’t been shipped, you can make changes to it.

First, you’ll need to locate your order number and reach out to our customer service channels as soon as possible.

Shipping typically takes 3-7 business days, depending on your location and shipping method.

Yes, once your order is shipped, you'll receive a tracking number to monitor its delivery status.

We ship Australia-wide

The variety of colours in our packaging is associated with the different formulations of its topical anaesthetic products.

Each colour represents a specific concentration of anaesthetic in the formula. For instance, distinct colours on the packaging may indicate varying percentages of active ingredients, providing consumers with options of different intensities of anaesthetic effects.

Initially, the blue packaging represented TKTX Cream with a concentration of 40%. However, in response to the demand for a greater anaesthesia effect, We expanded our product line to include different concentrations, ranging from 40% to 100%.

The differentiated colours make it easier for you to identify and select the product that best suits your specific needs.

The different percentages written on our packaging reflect the varied concentrations of anaesthetics present in our products.

Each percentage indicates the proportion of the active ingredient in the formula, directly influencing the intensity and duration of the numbing effect provided.

Nothing!

The only difference is the colour and your personal preference.

It completely depends on your individual preferences.

The different percentages represent variations in the concentration of the active anaesthetic, affecting the intensity and duration of numbing effect.

For less invasive or sensitive procedures, a lower percentage may be sufficient, while more extensive or uncomfortable procedures may require a higher percentage to ensure adequate anaesthesia.

We recommended that you consult a healthcare professional for personalized guidance based on the specific needs of the procedure and individual tolerances.